When goods are delivered to the retail sector, valuable key performance indicators are obtained. MERCAREON Reporting provides retailers, suppliers and carriers with these KPIs in the form of reports on punctuality, turnaround times or loading duration. The figures are available for each retail company, warehouse, supplier or carrier. The release granted by the retailer receiving the delivery is crucial, as this is how the retail company decides which data can be viewed.
The system of reporting has been developed in close collaboration with retailers, carriers and, in particular, manufacturers of consumer goods. But it's the supplier who benefits quite considerably too: for the first time, he has direct access to information from the Time Slot Management system. If a retail company uses the booking system to manage its inbound goods, during the ordinary course of business the manufacturer making the delivery will usually find himself left out of the loop – but now, he is always kept informed about what's going on. The result is a standardised and objective foundation for providing everyone involved with information and reports, which enables potential optimisations to be identified, and processes and workflows to be further improved in a spirit of cooperation and harmony.
Interactive export of pivot tables in MS Excel
All information and statistics provided in real time
Access to raw Excel data
Reporting based on order or unloading time
Standardised reporting options for retail companies, logistics service providers and suppliers
Standard reports on punctuality, waiting times and turnaround times
Long-term, automatic, repeat reports via the Scheduler function
Automatic sending to multiple e-mail addresses
Values (for punctuality, for example) can be adjusted in the Excel report
Output of "top" lists (e.g. top 10, top 25, top 50)
Standardised authentication procedure for releasing data
Customer service provided at no extra cost, calls charged at local rate
No 0800 numbers, no hotline costs
Support hours Monday – Friday, 7:30 a.m. – 6 p.m.
Real-time information about dispatch status on the retail loading ramp
Improved customer service thanks to access to real-time data
Same information/data to work from regarding the whereabouts of goods
Delivery quality and adherence to deadlines can be influenced and optimised proactively
Improved customer satisfaction
Retailer has full control over the decision-making process for releasing data
Final decision on whether to release data made by the retailer
Insight into the current inbound goods situation at warehouses
Comparison and benchmarking of punctuality, turnaround times and waiting times
Punctuality per warehouse, per supplier and per carrier
Reliable basis for making improvements and developing quality initiatives
Standardised, objective reporting information for everyone involved
KPIs and findings regarding how individual vehicles adhere to deadlines
Ideal basis for assessing the quality of external carriers
Every single truck delivering to the retail warehouse is recorded and documented. Even very small deliveries, visitors and all vehicle movements at the warehouse can be recorded too.
Unloading times can be booked via Time Slot Management. The system provides retail companies with valuable information about inbound goods and carriers can schedule delivery times with confidence.
By synchronising the two platforms MERCAREON and TRANSPOREON, booking data is appended to the relevant TRANSPOREON transport order directly and, if applicable, delivered into the ERP system directly too.