Valuable key performance indicators arise when the retailer is supplied. MERCAREON Reporting provides retailers, suppliers and carriers with these key performance indicators as evaluations about punctuality, throughput times and loading duration. These indicators exist for each retail company, warehouse location, supplier and carrier. Approval by the supplied retailer is crucial. The retail company decides which data may be seen.
The system was developed in close collaboration with retailers, carriers and, in particular, consumer goods manufacturers. Thus, suppliers also benefit greatly: The supplier receives direct access to the information from dock scheduling for the first time. If a retail company uses the booking system to control the incoming goods, the delivering manufacturers would otherwise usually remain uninformed about daily business – now they are always up-to-date. This forms a unified and objective information basis for everyone. This allows potential for optimizations to be identified and processes and sequences to be further improved together without dispute.
Retail companies get the chance to compare the sequences at various locations. They can use their knowledge for quality assurance. The numbers for preparing for annual negotiations or sales.
Interactive export of pivot tables in MS Excel
All information and statistics are provided in real time.
Access to raw data in Excel
Auswertung auf Basis der Bestellung oder auf Basis des Entladetermins
Standardized evaluation options for retail companies, logistics service providers and suppliers
Standard reports on punctuality, waiting times, throughput times
Long-term, automatic and recurring reports via scheduler
Automatic shipping to multiple e-mail addresses
Adjusting the values (e.g. for punctuality) possible in Excel report
Output of top lists (e.g. Top 10, Top 25, Top 50)
Standardized authentication methods for data approval
Free customer service by phone at local rates
No 800 number, no hotline costs
Support times (Mon. – Fri. 7:30 a.m. – 6:00 p.m.)
Immediate information about the completion status at retail loading docks.
Improvement of customer service through insight into real-time data
Same information status/same database for location of the goods.
Delivery quality and adherence to deadlines can be influenced and optimized proactively.
Increased customer satisfaction
Complete control of decisions for approving data for retail
The retailer is responsible for the final decision for approving the data
Insight on the actual situation in incoming goods to the warehouse locations
Comparison and benchmark of punctuality, throughput times and waiting times
Punctuality for each warehouse, punctuality for each supplier, punctuality for each carrier
Reliable basis for improvements and quality offensives
Unified, objective information for all participants
Key performance indicators and insights about adhering to deadlines for individual vehicles
Ideal basis for evaluating the quality of external carriers
Complete recording and documentation of all delivery trucks at the retail warehouse. Small deliveries, visitors and any vehicle movements at the warehouse location can also be detected.
The system can be used to book unloading times. Retail companies use the system to receive valuable information on incoming goods. Carriers can schedule appointments reliably.
By synchronizing the two platforms, MERCAREON and TRANSPOREON, booking data is directly attached to the respective TRANSPOREON transport order and, if necessary, transferred into the ERP system directly.